2023年湖南电大1月商务交际英语资料试题

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1PartiMULTIPLECHOICES(10points,1pointeach)Choosetheletterindicatingthebestchoicetocompleteeachsentenceoranswereachquestion.1.oNonverbalsymbolscantheverba1message.A.reinforceB.contradictC.bothAandB2.4»Themostfrequentformofcommunicationis.A.speakingB.1isteningC.reading3.6Whenillustratingthestepsinanewprocedure,whichofthefbllowinggraphicaidscanbebestused?A.flowchart.B.A1inegraph.C.Amap.4.Adescription.A.isaverba1andvisualpictureofsomethingB.isaseriesofeventsthattakeplaceovertimeC.explainshowtoperformataskordosomething5.Aisusedtoillustratechangesinquantities.A.piechartB-linegraphC.map6.«>Thepitchofyourvoiceis.

2A.thewayyourmessagesoundsB.itshighnessorlownessC.thewayinwhichyoumakeawordsound7.ete11readershowtodosomething.A.DescriptionsC.InstructionsB.Resumes8.Persuasivelettersareorganizedintheorder.A.directB.indirectC.direct-indirect9.0Thefirststepinanyjobsearchistoanalyze.A.yourpersonalandcareergoalsB.yourtargetmarketandcompanyC.yourstudyandworkexperience10.“fthesizeoftheaudience1isteningtoyourpresentationissmall,.A.youneedagoodsoundsystemandeffectivevisualaidsB.youshouldta1kaboutthesubjectwithoutintroductionC.youmaybeabletohavemoreaudieneeinteractionPartIITRUE/FALSE(10points,1pointeach)WriteaTinthespaceprovidedifthestatementistrue.WriteanFinthespaceifthestatementisfalse.Yourjudgmentshou1dbebasedonyourunderstandingofthecoursebook.()11.Unfamiliartermsmaydiscouragepeoplefromreadingtheins

3tructions.()12.Tochoosethebestgraphicaid,youmustchooseonesuitedtotheobjectiveyouhopetoachieve.()13.Amapisusedtoemphasizedetai1sofanidea.()14.Anexternalcustomerissomeonewhoworkswithinthecompany-()15.Aserviceproviderwholiesisbehavingunethically.()16.Nonverba1symbolscan'tsubstitutefortheverba1message.()17.Thehandshakeisthemostacceptableformoftouchinginabusinessenvironment.()18.Whenaskedtospeakwithoutanynotice,youmakeanimpromptuspeech.()19.1nora1presentationsyoushouldspeakatamoderatepace.()20.Anattractive,we11-writtenresumecanleadtoaninvitationforajobinterview.PartIIIQUESTIONSANDSHORTANSWERS(10points,2pointseach)21.ListatIeastTWOpartsthataneffectiveinstructionincludes.22.ListatIeastTWOwaystofostertrustwithacustomer.23.ListatleastTWOtypesofspacezones.24.Listat1eastTWOimportantnonverbaIsymbolsduringoralpresentations.25.Whatisanunsolicitedletterofapplication?

4PartIVREADINGCOMPREHENSION(20points,2pointseach)Readthef011OwingtwopassagesandanswertheqUeStions.PassageOneInhisjobassalessupportassociate,Ca1helpsfourbusysalespeopIeatacompanythatseIlsflooring,wa11paper,andcountertopmaterialsforkitchensandbathrooms.Thecompany,Floors&.More,hasfour1ocations,eachinadifferentcity.AlIthesalespeoplehavecubicles,thoughtheyspendmostoftheirtimemaddingsaIespresentationsinpeopIe'shomes.CaEsjobistoprocessthesalespeople9sorders.WhenaprobIem-suchasabackorder-comesup,heputsthepaperworkbackontheappropriateperson'sdesk.CalhasanyoneSuggestedthathedoso.Hesometimesrunsoutofthingstodo.Whenthathappens,hewaitsinacubicIeuntiIsomethingcomesup.IntheShowroom,thereceptionist,Angelica,alsohasacubicle.AngelicaanswersalIincOmingcaIIs.Thephonerings10to20timesperhour.Mostcallsareforthesalespeople.Angelicatakesmessages(usua11yjustanameandnumber)fortheabsentsalespeople.Ifshowroomcustomershaveaquestion,theyoftenmustwaituntilAngeIicaisbetweenphoneca11s.Sometimes,ifacallerisn'tsomeonesheknows,sheputstheCallonholdandanswersaquestionwiththephonerestingonhershoulder.OccasionallycuStomerSintheshowrOomapproachCaIwithaquesti0

5n.Sometimeshejustsays,"I'mnotasalesperson;Ican9theIpyou.”Atothertimes,CalteIlsthemthey'llhavetowaitforAngelicaormakeanappointmentwithoneofthesaIespeopIe.Thesalespeople,however,donothavetelephoneswiththemwhentheyareoutoftheshowroom,andAngelicadoesnotscheduleappointmentsforthem.26.WhatdoesCaIdoasasalessupportassociate?A.HeseIlsmateriaIstosalespeople.B.HeprocessesthesaIespeople'sorders.C.Hecommunicateswithcustomers.27.WhichofthefollowingistrueaboutCal?A.HeheIpsdozensofsalespeople.®B.Heoffersrewardstosalespeople.C.Hepresentsproblemstoappropriatepeople.28.WhichofthefoilowingisNOTAngelica'sjob?A.Answeringcalls.RB.Leavingmessages.C.Schedulingappointments.29.CustomersintheshowroomCal.A.sometimesinquire»Ba1waysmeetC.never1ookfor30.CalisAnge1ica's.A.externalcustomeroB.internalcustomer8c.serviceproviderPassageTwoKimwasindangerofbeingfiredfromherjobforshewassuchaperfectionistthatshe'dtrytocoveruphermistakesorarguewithherboss.Whatshouldshedotoovercomeherproblem?

6Themostdramaticandenduringlifechangesoftenoccurthroughcommunity-basedinitiatives,likeWeightWatchersorAlcoholiesAnonymous,wheretherearegroupsofpeop1einvestedinyoursuccessandforwhomyoufeelresponsible.Itmakessensetoapplythesameprincip1esthathavebeensosuccessfulindealingwithse1f-destruetivehabitswhencreatingyour“dreamteam^^forpersona1growth.Yourteamworksbestwithaboutfivepeople,allofwhomcareenoughaboutyoutoberuthless1yhonest.Selectpeoplewithvariousbackgrounds.Notonlywilladiversegroupcomeupwithorigina1so1utions,theyaremorelike1ytooffernetworksandeffortsyoumaynothaveaccesstoyourself.Kim,forexamp1e,invitedbothatrustedco11eagueandherbosstojoinherteam.Theroleyouplayisalistenertotheircriticisms,thoughit'snotalwayseasy.Kimarguedwithherteamsomuchthathercolleaguefinallysaid,“Look,ifyou'regoingtoaskformyadviceandaIwaysdisagreewithit,it'snotworthmymakingtheefforttogiveit."YoucanaskyourteammemberstoclarifythemseIves,butdonotcontradictthem,evenifyoufeelateammemberhasmadeaterriblemisjudgment.Thisishis“gifit"toyou.Andiffouroutoffivepeoplearegivingyouthesamegift,thentheyaremorelikelytopointoutsomethingright.Inaword,byreachingouttoyourteamwithgenerositywhenseekingtheircounse1s,you?11berewardedwiththekeytoyourproblem.31.Whatisthepassagemainlyabout?A.Itcomparesthedifferencebetweenteamworkandindividua1work.

7B.Itanalyzespeop1ewhomayplaydifferentro1esinyourentirelife.C.Itsuggestsyouestablishateamofadvisorstohelpyoumakelifechanges.32.Whydosuccessfullifechangesoftenhappenonthebasisofteams?Because.A.youaresupportedbyteammembersandyoucan'tletthemdownB.peop1ecanhelpeachothertogetridofdifferentshortcomingsC.yourteammemberscanavoidmakinganymisjudgmentonyou33.Your“dreamteam“targetson.A.establishingyourseif-esteem®Bimprovingyourpersona1ityC.developingyourworkability34.AdreamteamshouldshowdiversityinitsmembershipbecauseA.everyonehasauniqueroleintheteam^B.theycanbehonestandcriticaltoyouC.theteamwillbecreativeandresourcefu135.Whenseekingadvicesfromyourteam,youshou1dA.turnthemdownimmediately஺஺B.respecttheircriticismsC.correctamisjudgmentPartVTRANSLATION(20points,5pointseach)TransIatethefoIlowingsentenceSintoChinese.

836.Proposa1sareanothertypeofpersuasivewriting.Aproposa1isaforma1reportthatdescribesaprob1emandrecommendsasolution.Thewriterestablishesandtriestoconvincethereadertomeetthatneedbytakingaspecificaction.Proposalsmaybeinternal,suchasfromanemployeetoasupervisor,orexterna1,suehasfromaeonsultingfirmtoacompany.37.Toorganizeapersuasivemessage,followthesesteps:(1)gainthereader9sattention,(2)showthereaderthatheorshehasaneed,(3)explainyoursolutiontothatneed,(4)presentthesupportinginformationand(5)endbyaskingforlispecificaction.38.SpokenorwrittensymboIsmakeuptheverbalpartofamessageandareaccompaniedbynonverba1symbols.However,anonverbalmessagemaynothaveaverbalcounterpart.NonverbaIsymboIs—bodyIanguage,appearance,touch,space,time,voice-existinwrittenandoralcommunicationaswe11asintheenvironment.39.Beforesendingyourresumetoprospectiveemployersorschedu1inganyinterviews,youneedtoanalyzethejobmarket.AnalyzingthejobmarketinvoIvesdeterminingactualjobopeningsandgatheringinformationaboutorganizationsforwhichyouwanttowork.PartVIWRITING(30points,40.10points,41.20points)40.Createatabiethatarrangesintorowsandcolumnstheinformationintheparagraphbelow.Includeatitleforthetab

9IeaswellaSlabeIsatthetopofeachcolumn.(10points)TheMicroTechHumanResourcesDepartmentsubmitsthefollowinginformationtotopmanagementaboutfivenewemployeeshiredduringthemonthofOctober2023:SallyAndersonwashiredasanITspecialistfortheChicagoofficeatasaIaryof$38,000;AndreBoulangerwashiredasanaccountrepresentativeinourNewOrleansofficeatasalaryof$45,000;DianaCabrerrawashiredasanauditorinourBostonofficeatasalaryof$42,500;AkeoMatsumiwashiredasaprogrammerinourChicagoofficeatasalaryof$53,000;SaraBethWaItonwashiredasalawyerinourAtlanta-officeatasalaryof$69,000.41.YouareaseniorofuniversitystudentmajoringininternatiOna1busineSs.YouwiIIgraduatethiscomingJuly.WritealetterofappIicationforthesecretary5SvacancyinMarkShOesCOmpany,whichiSamuItinationalcorporation.YourlettershouIdincludethefollowinginformatiOn.(20points)•YouarefamiliarwiththeknowIedgeandcustomsinthescopeofbusinessandtransactions,especiallyininternationaItrade.•ChineseisyournativeIanguage,butyoucanspeakEnglishandJapaneseaswell.•Youhaveworkedasanassistantinatradingfirmduringashoesexposition.

10•YouhaveworkedasaninterpreterforaforeignvisitinggrouP-•YourprofessionaIthesisisaboutmanagementstrategyformultinationaIcorporations.•Youarecooperative,industriousandoptimistic.

11$ᔁST6319UᓭWXᵯZᜧ20231ᨴ\,ᦟ^_`ὃ$ᖪ▭2⚪⚪PartParPartIIParPartPart⚪bᑖItIIItIVVVI1ᑖ1ᑖcᔁdPartI.MULTIPLECHOICES(10e⚪(f⚪1ᑖ(ᐳ10ᑖ)1.2.3.4.5.6.7.8.9.10.1ᑖcᔁdPartII.TRUEORFALSE10e⚪(f⚪1ᑖ(ᐳ10ᑖ11.12.13.14.15.16.17.18.19.20.1ᑖcᔁᐭPartm.QUESTIONSANDSHORTANSWERS(5e⚪,fe□□⚪2ᑖ(ᐳ10ᑖ21.22.23.24.25.1ᑖcᔁdPartIV.READINGCOMPREHENSI0N(10e⚪(fe⚪2

12ᑖ(ᐳ20ᑖPassage126.27.28.29.30.Passage231.3233.34.35.1ᑖ|cᔁd-----------------------------PartV.TRANSLATION
4lmᦻ(fl5ᑖ(ᐳ20ᑖ36.37.38.39.1ᑖcᔁd------------------------------PartVI.WRITING
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▭(2)⚪᪗ᫀᑖᑣPartlMULTIPLECHOICES(10e⚪,fe⚪1ᑖ(ᐳ10ᑖ)ChoosetheIetterindicatingthebeStchoicetoCompIeteeachsentenCeoranswereachquestion.YourjudgmentShouldbebaSedOnyourunderStanding0fthecoursebook.1.02.B஺3.A4.A®o5.B6.Bo7.C஺஺8.BR9A10.CPartIITRUE/FALSE(10e⚪,fe⚪1ᑖt10ᑖ)WriteaTinthespaceprovidedifthestatementistrue.WriteanFinthespaceifthestatementisfaIse.YourjudgmentshouIdbebasedonyourunderstandingOfthecoursebook.ILT012.T13.F14.F15^.T16.Fla7.T48.T஺“9.T20.TPartmQUESTIONSANDSHORTANSWERS(5e⚪,fe⚪2ᑖ(ᐳ10ᑖ)21.Listat1eastTWOpartsthataneffectiveinstructioninciudes.(1)Atit1e,(2)anintroductionandalistoftoo1sormaterials,(3)numberedstepsand(4)aconclusion(Listatleasttwo).22.ListatleastTWOwaystofostertrustwithacustomer.(1)Makeoneselfaccessibletothecustomer.(2)Givethecustomerknow1edgeableresponses.(3)Maintaincontinuouscontactwiththecustomer(Listatleasttwo).

1523.oListat1eastTWOtypesofspacezones.Intimatezone,personalzone,socia1zoneorpubliczone(Listatleasttwo).24.«»Listat1eastTWOimportantnonverba1symbo1sduringora1presentations.Eyecontact,facialexpression,gesturesandpostore(Listatleasttwo).25.hatisanunsolicitedletterofapplication?Anunso1icited1etterofapp1icationiswrittentoapplyforapositionthathasnotbeenadvertisedorannouneedandmayormaynotbeopen.PartIVREADINGCOMPREHENSION(10e⚪,fe⚪2ᑖ(ᐳ20ᑖ)ReadthefOHowingtwopassageSandansvverthequestions.Passage126.B27.C28஺஺.C29.A஺30.BPassage231.Co32.A33.Bo34.035.BPartVTRANSLATION(4lmᦻ(fl5ᑖ(ᐳ20ᑖ)TranslatethefollowingsentencesintoChineSe.36.<>Proposa1sareanothertypeofpersuasivewriting.Aproposa1isaformalreportthatdescribesaproblemandrecommendsasolution.Thewriterestab1ishesandtriestoconvincethereadertomeetthatneedbytakingaspecificaction.Proposalsmaybeinterna1,suchasfromanemployeetoasupervisor,orexterna1,suchasfromaconsultingfirmtoacompany.

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