FO-AM-001-Duty check list

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----------专业最好文档，专业为你服务，急你所急，供你所需-------------文档下载最佳的地方STANDARDOPERATINGPROCEDURESSubject:DutyCheckListEffectiveDate:October1,2007PolicyNo:FO-AM-001Issuedby:FOMPage:1of3Approvedby:GMDistribution:SeniorManagementHR:AssociatesConcernMorningShift1.Handoverfromthepreviousshiftonanyoutstandingmatterstobefollowedup.2.Reviewallarrivalsandchecktheprofileofrepeatedguestsforanyspecialrequests;previousincidents.3.Checkthefollowing:lTheHotelStatuslTheRoomStatuslReviewtheArrivallistandDepartureListlVIPRoomStatus4.ConducttotheFOassociatesmorningbriefingandgivedirectionsfortheday’sbusinessactivities.6.CheckRoomDiscrepanciesReport7.VIPRoomInspections8.MonitorFrontDesk,GuestServices,andConciergeperformance9.Followupondueouts.10.Hotelpatrolforatleast2timesduringtheshift11.LobbyStandBySTANDARDOPERATINGPROCEDURES----------专业最好文档，专业为你服务，急你所急，供你所需-------------文档下载最佳的地方

1----------专业最好文档，专业为你服务，急你所急，供你所需-------------文档下载最佳的地方Subject:DutyCheckListPages:2of3PolicyNo:FO-AM-001AfternoonShift1.Handoverfromthepreviousshifttofollowuponanyoutstandingmatters.2.Checkthefollowing:lTheHotelStatuslTheRoomStatuslReviewtheArrivallistandDepartureListlVIPRoomStatus3.Attendtobriefingandgivedirectionsfortheday’sbusinessactivities.4.CheckRoomsDiscrepancyReport.5.VIPRoomInspections6.MonitorFrontDesk,GuestServices,andConciergeperformance7.Followupondueouts.8.Hotelpatrolforatleast2timesduringtheshift9.LobbyStandby----------专业最好文档，专业为你服务，急你所急，供你所需-------------文档下载最佳的地方

2----------专业最好文档，专业为你服务，急你所急，供你所需-------------文档下载最佳的地方STANDARDOPERATINGPROCEDURESSubject:DutyCheckListPages:3of3PolicyNo:FO-AM-001NightShift1.Handoverfromthepreviousshifttofollowupanyoutstandingmatters.2.Checkonthefollowings:lTheHotelStatuslTheRoomStatuslReviewtheArrivallistandDepartureListlVIPRoomStatuslTracereports3.AttendtoFOassociatesbriefingandgivedirectionsfortheday’sbusinessactivities.4.CheckRoomDiscrepanciesReport.5.CheckandverifyRateDiscrepanciesReport.6.LiaisewithNightAuditorforAuditing.7.Supervisethenightstaffonduty.8.DothehotelpatrolwiththesecuritysupervisorandchiefEngineer9.SupervisepublicareacleaningandreplenishthesuppliesfortheFrontDeskandothersection10.Checktoday’sarrivalreportforanyspecialattentiontoguests.11.PrepareanddoublecheckthereportforseniormanagementandFOM----------专业最好文档，专业为你服务，急你所急，供你所需-------------文档下载最佳的地方